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PlaybackIf you are using Internet Explorer 9, the quality buttons in the quality menu are not available.
If you are using the Red5 streaming server on any desktop platform, the player will not update to a current still image in pause mode. It will display the poster image instead.
If you are using an Android device with any server, seeking prior to playback does not update the still image on your video, but it will display the poster image and play from the selected time.
If you are using an iPhone - any seeking via structure in the page view will not reflect the current frame but displays the video's poster image. This will not affect the playback from starting at a specific time.
Android (all streaming servers) - when navigating timeline via structure links or via the scrubber - Android seeks to HLS segment start instead of time offset and creates strange navigation/playback experiences. It's usually a few seconds off.
- If you are using Internet Explorer 9 or 10, the embedded player will not go full screen.
- Avalon uses iframes for video embedding. Embedding should work with sites that support iframes.
For embedded Avalon media to play in Safari, you have to go to Preferences -> Advanced and UNcheck "Stop plugins to save power"
Jira server IU DLP JIRA serverId 7db187da-a52c-3750-b791-4dc703aec548 key VOV-2812
- If you have a batch with large files added to the dropbox, the batch may fail while the files are being copied. If that happens, once batch ingest package is completely copied over, delete the error file in the dropbox and the batch will be begin processing again.
Uploading a file larger than the value configured in the Master File model will throw an exception instead of being gracefully handled. If routinely uploading files bigger than the default either change it or use the dropbox interface.
Jira server IU DLP JIRA serverId 7db187da-a52c-3750-b791-4dc703aec548 key VOV-2032
There was a typo in matterhorn's config file etc/encoding/avalon.properites. Go to your matterhorn's etc/encoding directory and run the following:
wget https://raw.githubusercontent.com/avalonmediasystem/avalon-felix/release/3.3.0/etc/encoding/avalon.properties -O avalon.properties
No restart is needed.
This documentation is current for Release 4.0. For the 7.3version of this page, see
In some versions of Delayed Job, a process can go out of control and hog resources. Here are instructions for restarting delayed job.
When streaming using Adobe Media Server, skip transcoding MP3s don't process correctly or playback.
Jira server IU DLP JIRA serverId 7db187da-a52c-3750-b791-4dc703aec548 key VOV-2516
- When using skip transcoding for single or multiple derivatives, Avalon's master file management setting is applied to the highest quality derivative (or single) only. This means that if your application is set to move files to another location (removing them also from the dropbox) then only the highest quality derivative is affected - leaving other two in place.
Jira server IU DLP JIRA serverId 7db187da-a52c-3750-b791-4dc703aec548 key VOV-3769
Group ManagementThe Manage Groups interface will allow the creation of a group name with embedded (blank) spaces, but sometimes members of that group will not have access to items in the collection. Solution: For now, don't create groups with spaces in the name–use hyphens or underscores.
In the Manage Groups interface it is possible for members of group_managers to delete any Ad Hoc groups even if they are not the group creator. If you do try to delete these groups, you will receive a delete confirmation message.
Manual Creation, Editing, Deletion
- After saving the Manage Files page without uploading any files, attempting to upload files later results in an error - #2387
- Not all EDTF Level 1 dates are accepted - #3867
- File names with single quote characters result in errors during ingest (also applicable for batch) #4444
Error When Selecting Shortcut Links in Google Drive #4541
- When a master file is moved during a batch ingest, the batch fails - #2310
- An unpublished item with a lease to a user for a specific date can still be found by the user through browsing or searching - #1686
- Published but hidden items with a lease to a user or a group still appear to the user though browsing or searching - #2388
- Items in the "Selected Items" list do not disappear and are still available to a user after a lease ends - #1701
- Item lease with a date range assigned to an IP address gives access to the item even beyond the date range - #2081
Avalon Media Player
- Structural metadata with undefined sections causes unexpected behavior in the track scrubber - #3047
- Within an iFrame, the media player does not resize - #2961
- Embed login popup does not auto-close when using devise DB authentication - #3885
- In certain configurations of Firefox, Play/Pause is not accessible with the SPACEBAR - #1644
- Captions are deselected when moving to different section in Safari. Users need to click the captions button to re-enable captions when a new section starts playing - (more information)
- The latest version of Wowza Streaming Server (4.7.8) is not compatible with Avalon - #3799
- Missing values in Avalon's controlled vocabulary configuration file results in 500 errors - https://github.com/avalonmediasystem/avalon/issues/4040