These user-centered requirements were compiled from interviews with instructors and university staff, and from in-class observations. Interviews and in-class observations focused on the activities surrounding the use of video. Instructors were asked about preparation of video materials before class use, and about pain points during in-class use. Observations involved note-taking and observing, then short follow-up interviews with instructors after class. Contextual Inquiry was used as a methodology for these user investigations: observation of work practices as they occur in their natural environment.

Interviews and observations took place across a variety of departments and course topics. Instructors varied from department heads to graduate assistants to workshop instructors. The cases included here describe many activities outside of the scope of the Variations on Video project. While these seemingly unrelated activities are included in the case descriptions, it may provide us the contextual information necessary to help us better serve future users. Comments by the Variations on Video Technical Assistant are noted by using 'SB:'.


Use Case Description

Class Description

Data Gathering Summary
Role

#1: Classroom Use - Multiple Video Viewings Using Multiple Formats

Course about different kinds of stage performances worldwide

Data was gathered through one office interview. I observed one class session. An interview was conducted after that class session. Email was used to obtain further details. Analyzed student forum on Course Management System in 'observer role' capacity.
Instructor Activities
Student Activities

#2: Classroom Use - Instructor Uses Video to Illustrate Concepts

Course where music students learn to create a finished product through learning multimedia concepts

Data was gathered through one phone interview. I observed one class session. An interview was conducted after that class session. Email was used to obtain further details.
Instructor Activities
Student Activities

#3: Classroom Use - Instructor Uses Video to Teach Students Critical Thinking Skills

Course where Arts & Humanities students watch documentaries/films in groups, present their findings to the class, and lead panel debates

Data was gathered through two class session observations. An interview was conducted after the second class session.
Instructor Activities
Student Activities

#4: Classroom Use - Instructor Uses Video to Illustrate Concepts

Course where Film Studies students watch documentaries/films then write papers using those materials as a resource

Data was gathered through one office interview.
Instructor Activities

#5: Classroom Use - Instructor Uses Video to Illustrate Concepts

Course where Telecommunications students watch video then write papers and do projects using those materials as a resource

Data was gathered through one office interview.
Instructor Activities
Student Activities

#6: Classroom Use - Instructor Uses Video to Illustrate Concepts

Course where Arts students watch video and then do class assignments using those materials as a resource

Data was gathered through one office interview.
Instructor Activities
Student Activities

#7: Workshop Use - Instructor-led Training to Help Users Make their own Videos

Workshops where faculty, students, and staff can learn how to make their own videos with available software

Data was gathered through an email interview.
Instructor Activities

#8: Classroom Use - Instructor uses video to illustrate concepts

Class where students learn about media concepts through examination of various media like film, television, and radio

Data was gathered through one office interview. Email was used to obtain further details.
Instructor Activities

Instructor preparation


#9: Classroom Use - Student Project Presentations Using Student-created Video

Course where students present to the class their findings on how images affect culture

Data was gathered through one in-class observation.
Instructor Activities
Student Activities

Presentations (Students presented solo or presented in groups of 2 to 5)

Notes

#10: Classroom Use - Multiple Video Viewings Using Multiple Formats

Course about the nature of place and identity

Data was gathered through one in-class observation. An interview was conducted after that class session. Email was used to obtain further details.
Instructor Activities
Student Activities
Notes

#11: Classroom Use - Single Video Viewing Using Single Format

Course about the Pacific War as seen through the lens of East Asia

Data was gathered through observation of one class session. Mini-interviews were conducted before and after that class session.
Instructor Activities
Student Activities
Notes

Ideas

Miscellaneous thoughts about possible future VoV functions, designs, and tools.